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Backup Care for Adults® BackupCare℠ is pleased to provide you with in-home backup adult care as one of your employee benefits. Backup adult care services are non-medical, and include both companion and personal care services such as meal preparation, light housekeeping, transportation, prompting for medication, plus assistance with bathing, dressing, and other hands-on care.


When should I call BackupCare?
  • When your parent needs help with dressing or bathing and your regular provider is unavailable
  • When you are caring for a senior who is waiting for an opening in an assisted living facility
  • When you need a companion for your adult child with special needs
  • When an aging parent needs transportation to doctors’ appointments
  • When your spouse or partner is recuperating from surgery
  • Any time you have a gap in your adult care arrangements and you need to work


Who in my family is eligible to receive care through my adult care benefit?

Your benefit extends to any adult dependent in your family or extended family for whom you have caregiving responsibilities, including:

  • Your parents and your spouse or partner’s parents
  • Your spouse or partner, grandparents, aunts and uncles
  • Your adult children
  • Yourself


When are adult care providers available? When can I call?

Adult care is available in your home (or home of the adult needing care) 24 hours a day, seven days a week. To initiate care arrangements, call during BackupCare office hours: Monday – Friday, 8:00 am – 5:00 pm EST. Calling in advance helps maximize your care options.


What is the process for arranging adult care?
  • Call BackupCare directly at 855-781-1303 to request adult care services. Johns Hopkins University employees must be pre-registered with the Office of Work, Life and Engagement. Johns Hopkins Hospital/Health System employees must be pre-registered with the Human Resources Department.
  • Identify yourself as an employee of Johns Hopkins University or the Johns Hopkins Hospital/Health System.
  • The adult care advisors will identify an adult care network agency which meets your specific needs—and the network agency will contact you to finalize arrangements.
  • Your credit card will be charged for the appropriate hourly rate once the care is received and the hours have been confirmed.


How much do I pay?

Starting July 1, 2016, Backup Care, for children and adults, has a flat low co-pay. You no longer need to seek reimbursement for the cost of care. Instead, you can use a credit card to pay the appropriate co-pay listed below:

  • $6.00/hour for employees earning under $40,000
  • $8.00/hour for employees earning $40,000 - $74,999
  • $10.00/hour for employees earning $75,000+

You have 10 days of in-home care per fiscal year (July 1 - June 30) to use in any combination for children or adults.


How does BackupCare select the agencies in their adult care network? Who are the providers? BackupCare adult care network agencies undergo a credentialing process which includes gathering information on quality of care, assessing hiring and supervision protocols, verifying insurance and licensure requirements, and ensuring high levels of customer satisfaction. Depending on the type of care requested, providers may be certified nurse’s aides, home health aides, or experienced eldercare companions. The network agencies maintain a rigorous screening process for individual providers; all providers have prior adult care experience, excellent references, and must pass a criminal records check and social security verification.


What if my elder lives in another city? BackupCare maintains a growing national network of adult care agencies that meets internally established criteria for providing high standards of care. While BackupCare cannot guarantee a network agency in all locations throughout the country, every effort is made to meet the needs of your adult dependents, wherever they live. Providing  information on location and type of care needed in advance will help ensure the right match.


What if I need to cancel my request?

If you cancel after a provider has already been reserved for a job, your credit card will be charged $35.00.


Backup Adult Care Stories

Real-world examples of how to use your benefit. Ever find yourself in a situation where you need temporary care for a parent or family member?® BackupCare℠ offers in-home adult care services. While many employees use this benefit for aging parents, adult care can also be used for a spouse/partner, an adult child (18 or older) or for yourself. The following are examples of ways in which employees have used their adult care benefit.

Backup Adult Care Stories


Long distance care

Kathy, a manager with an investment company, lives in Boston. Her elderly parents live in New Mexico. Kathy’s 87-year-old father has early-stage Alzheimer’s disease and her 84-year-old mother acts as primary caregiver. Kathy worries that her mother does not have enough help to offset the burden of full-time caregiving. Kathy told her mother about the backup care benefit through her employer. While Kathy’s mother was initially hesitant to leave her husband with a “stranger,” she agreed to allow a caregiver to take Kathy’s father on walks and help with meals, laundry and light housekeeping. As Kathy’s mother grew more comfortable with the caregiver, she was able to leave her husband for short periods of time and get a much needed break for herself. Now Kathy is much less anxious during her workday, and she saved countless hours she would have spent on finding a suitable home care agency.


Recovering from surgery

Dr. G. is a busy physician and lives with his wife and three teenage sons. When Mrs. G. had knee replacement surgery, Dr. G. took time off of work to help care for her and manage things at home. Mrs. G. gradually regained her strength; however, she continued to need assistance getting dressed, preparing meals and keeping the house in order. Through his hospital’s agreement with BackupCare, Dr. G. was able to receive needed assistance for his wife. “The benefit helped me get back to work and have peace of mind,” explained Dr. G.


Adult children

Ann works as an administrative assistant in a manufacturing company. When Ann’s 19-year-old daughter, Karen, came home from college with mononucleosis, Ann was worried about her daughter and concerned about how she was going to manage her work responsibilities during Karen’s illness. Ann had used her company’s backup child care benefit when Karen was very young and was already familiar with the high quality of care offered by BackupCare.

When she discovered that her benefit also covered adult care, which applied to her current situation, she was delighted. Ann contacted BackupCare and arranged to have a caregiver come to her home to check on Karen, make sure she took her medication on time, prepare her meals and keep her company during her recuperation. Ann was so relieved to have the help. “It’s a great benefit,” said Ann. “I feel so fortunate to discover I could use the care for my daughter. Otherwise, I’d have to take time off so that someone was around if Karen needed something. With this benefit, I could focus at work and be reassured that my daughter was OK.”


When the person needing help is YOU!

Alice works in a management consulting firm and although she was aware she had backup care benefits through BackupCare, she did not know that she could use the benefit for herself. Alice had been postponing a colonoscopy because she did not have transportation to and from the hospital. “I am a single person with no family in the area,” explained Alice. “I hated to ask a friend to take time off from work to drive me to and from the procedure. A caregiver came to my house on time, waited for me and took me home. I was so pleased to learn about this benefit. I’ve told everyone at work about how great it was as a backup plan.”


When your parent resists help

Roger, an attorney in a law firm that provides backup care benefits, has a 94-year-old mother (who Roger describes as a “tough old bird”). Roger’s mother lives alone in the same house where she’s been for over 50 years and insists on doing everything herself. Roger has tried repeatedly to get his mother to accept help, because he is concerned that his mother “overdoes it.” After Roger attended a seminar on caregiving, he tried a strategy discussed in the workshop. He told his mother he had a benefit through his company which he wanted to “try out;” could she help him determine whether it was beneficial or not? After some hesitation, and because Roger assured his mother that the backup care benefit was economical, his mother agreed to have a caregiver help with light housekeeping, errands and laundry. After the benefit period elapsed, Roger’s mother appreciated the help so much that she continued to hire the caregiver privately.


Updated 7/1/2016