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Crisis Response Services

When a colleague experiences trouble, we naturally want to help, but our response is sometimes hampered by the uncertainty of finding the right words and appropriate gestures.

We ask ourselves*

  • Am I able to help and support this person?
  • Should I be the person to bring this up?
  • Will the person break down if I ask about the situation?
  • Should I keep quiet, put my arms around the person, or just keep a distance?
  • Should a professional be providing support?

*Adapted from The Danish Red Cross Society

Crisis Response Services provided by the Faculty and Staff Assistance Program (FASAP) can help you and your department answer these questions and assess what is needed when a difficult workplace event occurs.

Emotional Support for Individuals & Groups

FASAP provides the following services in response to difficult work events:

  • Consultations with managers and supervisors to plan a response to staff who are coping with a difficult workplace event.
  • Staff briefings and tips for coping with the event.
  • Small group interventions following a traumatic event.
  • On-Site Outreach to provide initial support and psychological first aid.
  • Same-day appointments for crisis victims.
  • Individual assessment and referral for emotional problems related to a crisis event.
  • Departmental briefings for supervisors and tips for supporting employees.
  • Resource materials for individuals impacted by the crisis.

The vast majority of people recover and return to work without additional support. Others, however, may need supportive attention. Feeling better is unique to each individual and does not follow any set pattern or timeline.

If you or your department experience a crisis event that exceeds your resources and ability to cope, please call FASAP at 443-997-7000. FASAP can lend guidance and consultation about the best ways to respond to difficult workplace events. FASAP can also assist you in understanding the normal response to grief and traumatic stress, as well as how to adopt positive coping strategies and foster resiliency.

Normal Reactions to Crisis

Crisis events, whether big or small, have emotional consequences and affect our ability to carry on with our work and personal lives.

Our reactions to crises reflect our prior experiences in similar areas and our distinctive personalities and problem-solving skills. That said, there are some general and typically normal reactions to abnormal situations that many people experience. The broad range of stress and grief reactions to a crisis may include:

  • Shock
  • Fear
  • Guilt
  • Anger
  • Grief
  • Sleeplessness
  • Confusion
  • Helplessness
  • Time distortion
  • Inability to concentrate
  • Difficulty in decision making
  • Preoccupation with the event
  • Inability to function
  • Fatigue
  • Isolation
  • Extreme sadness
  • Self-doubt

Updated 05/02/2014

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Clinicians are available Monday – Thursday, 8:30 am to 7 pm and Friday 8:30 am to 5 pm

After hours and on the weekends, masters-level professionals are on call.

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